Refund policy
Thank you for shopping at Skin Mom. We are committed to delivering quality skincare products and a seamless customer experience. Please read the following policy carefully to understand our return, refund, and cancellation processes.
Returns – Within 48 Hours of Delivery
You may request a return within 48 hours of receiving your order under the following conditions:
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The product is damaged, defective, or incorrect
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The item is unused and in its original packaging, including tags, seals, and labels
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You can provide photo or video proof of the issue
To request a return, contact us at support@skinmom.in with:
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Your Order ID
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Clear photos/videos of the product and packaging
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A brief description of the issue
Note: Return requests submitted after 48 hours of delivery will not be accepted.
Refunds – Processed Within 5–7 Business Days
Once your return is approved and the item has been received and inspected:
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The refund will be processed to your original method of payment
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Refunds are typically completed within 5–7 business days
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You will receive an email notification once the refund is initiated
Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return or refund:
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Used skincare or cosmetic products
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Products returned without original packaging or seals
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Items damaged due to customer misuse or negligence
Return Shipping
If your return is approved:
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We will either arrange a pickup or provide return instructions
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In some cases, you may be required to ship the product back
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If the item is found to be defective or incorrect, return shipping costs may be reimbursed
Approved replacements or exchanges will be dispatched within 5–7 business days
Cancellation Policy
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Orders may be cancelled only before they are shipped
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Once an order is dispatched, it cannot be cancelled
Contact Us
For any questions or support regarding returns, refunds, or cancellations, please reach out to:
Email: support@skinmom.in
