Shipping policy
At Skin Mom, we are committed to delivering your skincare products in a timely and secure manner. Please review our shipping policy below to understand delivery timelines, coverage, and what to expect after placing your order.
Shipping Timeframe
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Orders are processed and shipped within 1–2 business days after successful payment confirmation.
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Delivery typically takes 5–7 business days, depending on the shipping location.
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Once your order is shipped, a tracking link will be shared via email or SMS.
Shipping Coverage
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We currently ship across India.
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International shipping is not available at this time.
Shipping Charges
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Shipping charges (if applicable) are calculated at checkout based on order value and location.
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Free shipping may be offered on orders above a certain value — check our homepage banners for ongoing offers.
Order Tracking
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You will receive tracking information once your order is dispatched.
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If you haven’t received your tracking details within 3 business days, please contact us at support@skinmom.in.
Delivery Delays
While we strive to deliver on time, occasional delays may occur due to:
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Remote service areas
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Weather disruptions or public holidays
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Operational delays from our courier partners during peak periods
We appreciate your patience in such situations.
Undeliverable Orders
If an order cannot be delivered due to:
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An incorrect or incomplete address
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Recipient unavailability after multiple attempts
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Or delivery refusal
Then the parcel may be returned to us. In such cases:
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Refunds will be processed after deducting the original shipping charges
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Reshipment will be arranged only after address reconfirmation and payment of applicable shipping fees
Need Help?
For any shipping-related inquiries, please feel free to reach out:
Skin Mom Customer Support
📧 support@skinmom.in
